Frequently Asked Questions
Planning an event comes with a lot of questions—we’re here to help. Below you’ll find answers to some of the things we get asked most, from booking and pricing to rentals and logistics. If you need anything else, just reach out!
1.
How far in advance should I book?
We recommend booking as early as possible, especially during peak season (May through October). Rentals can sometimes be accommodated last minute depending on availability, but planning and custom builds often require 6+ weeks of lead time.
2.
Do you require a deposit?
A 50% non-refundable deposit is required to secure rentals and custom builds, and a 30% non-refundable deposit is required for planning services. The remaining balance is due prior to your event as outlined in your contract.
3.
Is there a damage deposit?
Yes, a refundable damage deposit is required for rentals and is only accepted in cash. Business clients may opt for a damage deposit waiver in lieu of a cash deposit.
4.
Do you offer delivery and pickup?
We offer delivery and pickup services for all rentals and experiences. Pricing is based on three tiers and includes travel within Regina and up to 20 minutes outside the city. Beyond this range, travel is charged at $0.95/km.
Delivery and pickup rates (each way) are as follows:
Small: $50 — suitable for loads under 24 cubic feet or items that fit within our trusty mom van.
Medium: $75 — suitable for loads that require a truck and trailer
Large: starting at $125+ — suitable for larger orders requiring multiple vehicles and/or trips
Delivery or pickup scheduled outside of our standard office hours is subject to an additional fee of $40/hour.
5.
Do you offer setup and teardown?
Setup and teardown services are available and charged on an hourly basis. Full pricing details can be found here.
Items that require assembly are not subject to additional setup or teardown fees when delivery or pickup service is booked.
6.
Do you offer customized packages?
That’s our favourite part! Whether you have a fully developed vision or just a few ideas, we can help customize your rentals, experiences, and services to create an event that feels completely your own.
7.
Do you offer price matching?
We are committed to providing exceptional value alongside high-quality products and service. If you receive a quote from a competitor for the comparable item we have in stock, we’re happy to take a look and will make every reasonable effort to match or beat their price. To qualify, the quote must be from a legitimate business and reflect comparable items and quantities. Quotes must be provided in writing and are subject to availability. Price matching does not apply to custom builds, specialty items, or limited inventory.
8.
Do you offer discounts?
We offer a standard discount for non-profit organizations, as well as occasional promotions throughout the year. Be sure to follow us on social media for updates.
9.
Do you offer consultations?
Yes! We offer both in-person and virtual consultations to discuss your event, review proposals, and refine your vision.
10.
Do you require a signed contract?
Yes. A signed contract and required deposit are needed to officially secure your booking. Your date and requested items are not reserved until both have been received.
11.
How long are proposals valid?
All proposals are valid for 30 days. Pricing and availability are not guaranteed until a contract is signed and deposit is received.
12.
Do you offer event design services if I’m not sure where to start?
Yes! We can help take your ideas from inspiration to execution. Whether you need help with a few key areas or a complete event design, we can create a plan that fits your needs.